Engineer – Site Reliability
Open position
Bangalore
3-5 Years
Responsibilities:
- Monitor and maintain availability of cloud infrastructure, troubleshoot, identify, and resolve production level infrastructure related issues.
- Work collaboratively with software engineering to define infrastructure and deployment requirements
- Troubleshoot live production issues including service availability, SSL, performance issues under tight deadlines.
- Respond to priority incidents, conduct thorough investigation, and ensure permanent closure of the incidents.
- Work with support team in customer issues investigation and information gathering, applying infrastructure specific workarounds etc.
- Assist pre-sales in onboarding customers to self-hosted (AMI, OVF) or SaaS environment.
- Collaborate with production support team in identifying product related issues.
- Automation of monitoring, information analysis, incident response, deployments
- Be part of on-call schedule as needed and based on the requirement to be on call during odd hours.
Candidate Profile:
- Experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, Code Deploy, CloudFront, S3)
- Solid foundation of networking and Linux administration
- High level understanding of network (TCP/IP or OSI reference model) and functioning of HTTP protocol
- Expertise in Linux including Python/Shell scripting
- Experience working with reverse proxy, webservers, load balancers cluster management software and CDN services
- Experience deploying and scaling high traffic services in the cloud; preferably AWS
- Passionate about efficiency and performance and getting the optimal solution for customer
- Strong interpersonal and communications skills (including oral, written as well as active listening)
- Fast learner, flexible and able to work well within a cross-functional team environment.
- Experience in Linux performance tuning
- Hands on with git and configuration management tools
- AWS Certifications (Cloud Practitioner, DevOps Engineer, SysOps Administrator etc.)
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