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Engineer SSL Technical Support

Open position

Vadodara
 2-5 Years
Careers  »  Current Openings  »  Engineer SSL Technical Support

Roles & Responsibilities:

  • Install, configure, and troubleshoot SSL certificates across web servers (e.g., Apache, Nginx, IIS, etc.).
  • Manage SSL certificate renewals, revocations, and deployments to ensure timely and proper security implementations.
  • Assist customers in resolving SSL errors and misconfigurations, including those related to expired, mis-issued, or incorrectly installed certificates.
  • Provide technical support for web server configuration related to SSL/TLS protocols.
  • Troubleshoot and resolve server-side SSL/TLS issues, including cipher suite issues, protocol mismatches, and handshake failures.
  • Assist in setting up secure server configurations in line with industry best practices (e.g., enabling HSTS, OCSP stapling).
  • Manage DNS records (A, CNAME, MX, TXT, etc.) and support integration between DNS management consoles and SSL services.
  • Help customers configure DNS records for SSL certificate validation, ensuring domain ownership and timely issuance.
  • Provide support for DNS propagation issues related to SSL installation and setup.
  • Provide expert-level technical support to internal teams and customers for SSL and DNS-related issues via email, phone, and chat.
  • Investigate and resolve SSL-related incidents, including troubleshooting security certificate-related problems.
  • Collaborate with the support and engineering teams to identify root causes and implement solutions for SSL-related issues.
  • Maintain documentation on SSL configurations, troubleshooting procedures, and DNS management best practices.
  • Provide regular status reports and updates on ongoing issues, outages or any escalations.

Candidate Profile:

  • Hands-on experience with web server management (Apache, Nginx, IIS, etc.) and SSL configurations.
  • Familiarity with DNS management tools and consoles (e.g., cPanel, Cloudflare, Route 53, or others).
  • Knowledge of security standards and protocols, including SSL/TLS versions, cipher suites, and encryption mechanisms.
  • Proven experience in a technical support or engineering role, specifically with SSL and DNS management.
  • Familiarity with SSL certificate authorities and validation processes.
  • Experience with server operating systems, including Linux and Windows Server, and basic networking concepts (DNS, HTTP/S, etc.).
  • Strong problem-solving and troubleshooting abilities.
  • Excellent communication skills and the ability to explain technical concepts to non-technical stakeholders.
Indusface
Indusface

Indusface is a leading application security SaaS company that secures critical Web, Mobile, and API applications of 5000+ global customers using its award-winning fully managed platform that integrates web application scanner, web application firewall, DDoS & BOT Mitigation, CDN, and threat intelligence engine.

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